We want you to be happy with the comfort, look and fit of your Frank And Oak clothing. If you’re not happy for any reason, you can return your items. We’ll even cover the return shipping cost in Canada and the U.S.
When returning items, please remember these four rules:
Return It Within 30 Days
If the items you ordered are not what you expected in size or style, we will gladly offer a refund on your original method of payment within 30 days.
Return New Items Only
Returned clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original hang tag attached. Where appropriate, we recommend you try on the clothes with an undershirt.
Some Items Can’t Be Returned
All clearance items with a price ending in .97 are final sale and cannot be returned nor exchanged. Bodywear, swimwear, grooming products, books, and magazines cannot be returned as mentioned in the product description. Gift cards are final sale and cannot be returned.
Keep the Tags On
Most Frank And Oak garments have a hang tag attached. Please keep this tag on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
Please note that if the above conditions are not met, the refund will not be processed and your item will be donated/discarded.

If you’re not completely satisfied with the look, fit, or feel of any item, you can return the item for a full refund on your original method of payment up to 30 days from the shipping date. Here’s how to make a return:
Orders Placed Within Canada and the U.S.
1. Log on to your Frank And Oak account (www.frankandoak.com)
2. Click on your name at the top right of the screen, and select “View Orders” from the drop-down menu.
3. Click on “Return Items” next to the order you want to return and then make your selection.
4. A return label will be generated in PDF format for you to download.
5. Print the return label and affix it securely to your box.
6. Drop off the box at a USPS or Canada Post service counter and wave it goodbye, free of charge.
Once your return is received and processed at our warehouse, you will receive a confirmation email. You will be refunded the full amount paid for your item, excluding any shipping fees.
Please note that it takes about 3-5 business days for a refund to appear on your credit card statement.
Guest Orders
To return a guest order, you’ll have to create an account with the email address you used to place the order. Once this is done, your order will sync with your new account. Simply follow the instructions above to request a return label. You can also return a guest order to one of our stores. Find a store near you here.